1. Definitions and interpretation of contract
1.1 This Service Agreement (hereinafter referred to as "the Agreement"), executed by JSC Buyeu Europe acting as the "Seller" on behalf of its customer acting as the "Buyer". This Agreement becomes binding on the Data Controller and the Data Controller in accordance with the General Data Protection Regulation. The services of JSC Buyeu Europe are provided in accordance with the following terms and conditions. By registering on the OstaEU.fi website, each user of the service agrees to the terms and conditions of the providing services.
1.2 When ordering online services, the contract shall be deemed to have been entered into and effective from the moment the Buyer registers and ticks that he/she agrees to these Terms of Service and undertakes to comply with them. The data provided during the order is stored in the Seller's database.
1.3 By confirming its identity, the Buyer hereby agrees that JSC Buyeu Europe will process personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and Council. JSC Buyeu Europe acts as data processor on behalf of its customer acting as data controller. When processing your personal data, we are following 27 April 2016 Regulation (EU) 2016/679 of the European Parliament and Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (the "Regulation"), the Law on Legal Protection of Personal Data of the Republic of Finland ("LLPPD"), the Law on Electronic Communications of the Republic of Finland ("LEC") and other directly applicable legal acts , regulating personal data protection, as well as instructions of data protection supervisory authorities (in Finland – State Data Protection Inspectorate).
2. Buyer‘s rights and obligations
2.1 The Buyer must provide the Seller with the correct identifying information at the time of registration.
2.2 By ticking "I agree to the website regulations" in the order field and clicking the "sign up" button, the Buyer confirms that he/she have read, agree to and accept to be bound by these Regulations, ie. a sale-purchase contract is concluding between the Seller and the Buyer.
2.3 The Buyer agrees that JSC Buyeu Europe does not bear the risk of shipment for breakage, perishable and non-resistant to temperature fluctuations goods.
2.4 By agreeing to the Regulations, the Buyer undertakes not to ship goods prohibited under the Government of the Republic of Finland regulations and to leave Germany, Spain, Poland, England, France, Italy, Lithuania, Latvia, the Netherlands, the Czech Republic, Portugal and Japan under German, Spain, Polish, English, French, Italian, Lithuanian, Latvia, Dutch, Czech, Portuguese and Japan law:
2.5 By accepting the Regulations, the Buyer undertakes to pay for the goods shipped to Finland. The parcel must be accompanied by a sales receipt or invoice. In the event of a breach of the obligation, the Buyer will have to refund losses to the Seller.
2.6 Uncollected shipments or shipments that cannot be identified due to incorrect or incomplete data are stored for no longer than 2 months, counting from the day the shipment reaches the distribution center. After this period, the shipment is considered abandoned property of the recipient, which the service provider is not obliged to store.
2.6.1 The service provider, without additional notice, has the right to dispose of or realize such a shipment.
2.6.2 From the moment of disposal or realization, ownership of the shipment transfers to the service provider, and the recipient loses all rights to the shipment.
2.7 By agreeing to the Regulations, the Buyer agrees to pick-up the parcels within 20 calendar days from arrival in distribution center, ie. in case of change of parcel status – Parcel in distribution center. If the parcels are not picked-up within 20 calendar days, a charge of 1 EUR per each parcel shall be charged for each additional day of storage.
2.8 By confirming his/her identity, the Buyer agrees to receive informative e-mails about parcel status changes, important changes, etc. news. The information is sent before you opt out of receiving direct marketing messages.
2.9 The Buyer must pay all costs (value of the parcel, sellers' delivery costs, etc.) related to the parcel before the parcel is delivered to JSC Buyeu Europe warehouses in abroad. Parcels, which costs are unpaid or partially paid at the moment of delivery to a foreign warehouse, will not be accepted and the customer will not be able to submit claims for such parcels. All parcels must be paid before the delivery to JSC Buyeu Europe foreign warehouses.
2.10 If your shipment is non-standard dimensions, you must contact our customer service before delivery. If shipment length measurements is bigger than 220 cm, you should contact our customer service personally.
2.11 When choosing delivery through our partner services (SmartPosti), during the delivery of the shipment, the Buyer or the Buyer's representative must check the condition of the shipment packaging together with the representative of the transport company. If the goods are accepted from the courier without claims, claims for damaged goods will not be considered.
If the packaging of the consignment is damaged, the Buyer or the Buyer's representative must not accept the consignment. In this case, the representative of the transport company, together with the Buyer or the Buyer's representative, fills in a special inspection report of the consignments, in which it indicates the violations found. At the latest, file a claim for violations or other discrepancies within 24 hours. from the hour of receipt of the shipment (from the moment you confirm the receipt of the shipment by signing the courier).
Upon receipt of the consignment by the Buyer or the Buyer's representative and signing without notice on the data logger or paper delivery confirmation provided by the transport company's representative, the additional services specified in the data logger or paper delivery confirmation shall be deemed to have been duly performed unless proven otherwise.
2.12 When choosing delivery through our partner (SmartPosti) self-service parcel terminals, you must check the shipment at the self-service parcel terminals at the time of pickup. If you notice that shipment is damaged you must contact OstaEU customer service immediately. After contacting our customer service department, you will be given all the information you need to make a claim to courier service.
2.13 The consumer has the right to withdraw from a remote service contract within 14 (fourteen) calendar days without giving any reason and without incurring any additional costs, except where otherwise provided by law.
The withdrawal period starts from the date the contract is concluded.
To exercise the right to withdraw from the contract, the consumer must send JSC Buyeu Europe a clear statement of their decision to withdraw by email to info@buyeu.fi.
At the consumer’s express request, the provision of services may begin before the end of the 14 (fourteen) calendar day withdrawal period.
If the consumer exercises the right to withdraw from the contract after the provision of services has already started at their express request, the consumer must pay a proportional amount for the services actually provided up to the moment they notify JSC Buyeu Europe of their decision to withdraw.
The provision of services is considered to have started when the consumer actually begins using the infrastructure provided by JSC Buyeu Europe, including cases where the consumer shops in third-party online stores and indicates the warehouse address provided by JSC Buyeu Europe for delivery of goods.
In such a case, the consumer confirms that they:
JSC Buyeu Europe has the right to refuse a consumer’s request to withdraw from the contract if it is established that:
3. Seller‘s rights and obligations
3.1 The Seller undertakes to deliver to the Buyer his goods received in warehouses in Germany, Spain, Poland, England, France, Italy, Lithuania, Latvia, the Netherlands, the Czech Republic, Portugal and Japan to Finland, if the Buyer has not breached his obligations.
3.2 The Seller undertakes to ensure the confidentiality of the Buyer information entrusted to him and not to disclose it to other persons without the Buyer's consent, except as provided by law.
3.3 The Seller shall not be liable for damaged parcels not received or received:
3.4 In case of suspicion regarding the contents of the parcel, we reserve the right to inspect the parcels or to repackage them in the case of large volumes.
3.5 If the parcel contains prohibited articles, JSC Buyeu Europe shall return such parcel to the shipper or confiscate it in the cases and according to the procedure prescribed by law.
3.6 JSC Buyeu Europe is not responsible for non-delivery of postal items, if the wrong address is indicated, the recipient refuses to accept the postal item.
3.7 JSC Buyeu Europe refuses to accept parcels from the third countries.
3.8 JSC Buyeu Europe assumes no responsibility for items received in error in connection with the contents of this section. JSC Buyeu Europe has the right to suspend the shipment at any stage and to check the contents of the package by writing a commission report if it suspects that the parcel contains prohibited articles that may endanger human health or other parcels, and are prohibited to ship in the territory of other states.In case of suspicion that the Buyer may violate the laws of the Republic of Finland, the Republic of Poland or the United Kingdom and the Federal Republic of Germany, Republic of Spain, Republic of French or Republic of Italy the Republic of Latvia, the Republic of Lithuania, the Netherlands, the Republic of Czech, the Republic of Portugal or Japan JSC Pigu perku goup may refuse to accept the parcels and, if accepted, return them to the Seller. In such case, JSC Buyeu Europe shall take all necessary security measures. The Payer for service shall reimburse JSC Buyeu Europe for any losses and expenses incurred as a result, regardless of the country in which they were incurred.
3.9 Responsibility of UAB Buyeu Europe starts only from the moment when the employee of UAB Buyeu Europe has accepted the shipment in the foreign warehouse. If the consignment has been improperly packaged and damaged during transportation, due to improper packaging, UAB Buyeu Europe is not responsible for damages to the customer, even if the consignment has been accepted.
4. Proper packaging
4.1 Parcels must reach our warehouses properly packaged and undamaged (without defects), because otherwise Buyeu Europe does not take responsibility for parcels damaged during transportation and does not compensate for the losses incurred.
4.2 All parcels must have an outer packaging adapted to the specific characteristics of the contents of the package. Proper packaging of a parcel is such that it is not possible to reach and damage the good inside without damaging the packaging. The packaging must protect the contents in such a way that they are not damaged by pressure, transportation with other parcels and further administration. The packaging must also ensure that there will be no danger to people, other parcels, equipment, transport, etc.
4.3 If shipments are received without package, box or improperly packaged, an additional fee may apply for packaging.
4.4 Packaging requirements for parcels:
More about it - PROPER PACKAGING.
4.5 If the consignment has been improperly packaged and damaged during transportation, due to improper packaging, UAB Buyeu Europe is not responsible for damages to the customer, even if the consignment has been accepted.
4.6 Insurance applies only to a properly packaged consignment.
4.7 The Seller is responsible for the proper packaging and preparation of the parcel for shipment. If the contents of the parcel are damaged due to the Seller’s failure to ensure appropriate packaging, the Company cannot be held liable. In such cases, the Customer must contact the Seller regarding any incurred damages.
4.8 It is recommended that cargo weighing more than 30 kg should be packed on a pallet or in a container that allows the use of normal mechanised handling equipment (an electric forklift or a hydraulic hand pallet jack) to avoid any damage.
4.8.1 Cargo that arrives on a pallet or in any other type of packaging is weighed, measured, and transported in the same configuration in which it was received. The cargo is not removed from the pallet or other packaging and is not dismantled.
5. Payment arrangements
5.1 All payments, depending on the payment method you choose, are made to the bank account of JSC Buyeu Europe or an authorized third party JSC Paysera LT or Maksekeskus AS, providing payment services, indicated on the website.
6. Insurance
6.1 All our customers' parcels are automatically insured by ERGO Insurance SE Finnish Branch under the standard carrier liability (in accordance with the International Convention on the Contract for the International Carriage of Goods by Road (Warsaw Convention)), which is free to the customer, but the standard liability of the carrier under the Convention on the Contract for the International Carriage of Goods by Road (Warsaw Convention) for the amount of compensation shall be equal to approximately EUR 10 per kilogram.
The customer can additionally insure the parcel using the Ostaeu platform.
6.1.1 The sum insured cannot exceed the actual value of the purchase. The sender may be prosecuted for fraudulently stating or falsifying the value of the parcel than it actually is.
6.1.2 If the parcel is picked up at the collection point, the parcel must be checked at the time of collection. Otherwise, shipment insurance may not apply.
6.1.3 The insurance is valid for transportation to the distribution centre. In the case of delivery order by a courier or a self-service parcel terminal, the third party carrying out the delivery shall take over the insurance liability.
6.2 OstaEU Insurance
6.2.1.Customers ordering their purchases through the Ostaeu platform have the opportunity to order insurance for their parcel against accidents and to recover an amount equal to the value of their contents and shipping costs for a damaged or lost parcel:
6.2.2 The maximum amount of insurance (assessment) is EUR 1000.
6.2.3 When placing an order and choosing the value of the insured parcel, the total value of the parcels may not exceed the sum insured of the entire insured parcel.
6.2.4 The sum insured cannot exceed the actual value of the purchase. The sender may be prosecuted for fraudulently stating or falsifying the value of the parcel than it actually is.
6.2.5 If the parcel is picked up at the collection point, the parcel must be checked at the time of collection. Otherwise, shipment insurance may not apply.
6.2.6 The insurance is valid for transportation to the distribution centre. In the case of delivery order by a courier or a self-service parcel terminal, the third party carrying out the delivery shall take over the insurance liability.
6.3 OstaEU or other ordered insurance does not cover any expenses or losses incurred under the following conditions:
6.3.1 Consequence type costs (costs indirectly caused by an insured event, e.g. downtime).
6.3.2 Negligence of the customer or third parties (e.g. improper packaging).
6.3.3 The parcel contains prohibited purchases as specified in clause 2.4 of the OstaEU Rules, even though OstaEU has delivered to Finland.
7. Parcels declarations from third countries
7.1. A 21% VAT import tax applies to all shipments, calculated on the total value of the shipment, including all related costs and other additional fees described on the buyeu.fi website: Additional services.
7.2. The customer must submit a declaration document in their buyeu.fi account within 24 hours from the shipment’s entry into the system. The document must show: sender/seller information; invoice/purchase date; invoice/purchase order number; final amount and currency. If the declaration documents are not submitted for more than 5 business days, a storage fee of €2 per additional day of shipment storage will apply. If the information is not provided, or provided incomplete/incorrect, the shipment will be destroyed within 20 days from its entry into the system. If the shipment was destroyed after the 20-day deadline, no claims will be accepted and no losses will be compensated.
7.3. Goods that the Company cannot transport to Finland due to excise duty or special transport requirements, e.g., alcohol, perfumery items, may be returned to the seller or the customer may redirect the shipment to a pickup point in a third country. An administration fee of €20 applies if the customer sends a label with a courier order. If the shipment label is handled by UAB “Pigu Perku Group”, the customer must also pay the shipping costs.
7.4. By agreeing to these rules, the buyer undertakes not to send:
7.5. If the information in the declaration is provided incorrectly and doubts arise about the accuracy of the data, or if the user orders the shipment transportation in violation of the buyeu.fi rules — the shipment may be suspended, inspected and/or disposed of at any time. Additional fees may apply for extra storage, checking and/or other actions related to the shipment.
7.6. Shipments from third countries to Finland may only be sent if their declaration documents are approved no later than 24 hours before the scheduled shipping date. If the documents are approved later — shipments will depart with the next available scheduled dispatch.
7.7. By using the buyeu.fi address for shipments to third countries, customers confirm and agree that buyeu.fi organises the shipment forwarding and customs declaration services to Finnish Customs. Thus it is acknowledged that only buyeu.fi has the right to carry out such declarations to Finnish Customs, and customers or third parties are not authorised to conduct such procedures independently. General-form declarations are not publicly available and are not provided.
8. Tavaroiden ostopalvelu
8.1 UAB Buyeu Europe on välittäjänä tuotteen myyjän ja ostajan välillä, joten UAB Buyeu Europe ei ole tuotteen myyjä eikä vastuussa tuotteen onnistuneesta toimituksesta UAB Buyeu Europe in varastoon ulkomailla tai tuotteen laadusta. Eikä muihin kohtiin, jotka eivät liity UAB Buyeu Europe in palveluihin. Ostajan ja myyjän välisissä ongelmissa UAB Buyeu Europe, saatuaan ostajalta ajoissa ilmoituksen ongelmista, voi tarjota vain viestintäapua. Tarvittaessa UAB Buyeu Europe voi lähettää kaikki tarvittavat maksuvahvistukset.
8.2 Ulkomaisissa verkkokaupoissa tuotteen myyjä ilmoittaa kunkin myytävän tuotteen ominaisuudet kunkin tuotteen kuvauksen vieressä. UAB Buyeu Europe ei vastaa siitä, että ulkomaisten verkkokauppojen tuotteet eivät välttämättä vastaa todellista kokoa, muotoa, väriä tai muita ominaisuuksia.
8.3 Ulkomaisten verkkokauppojen myyjät antavat oman maansa lakien mukaisesti ostettujen tavaroiden laadusta tietyn tyyppisille tavaroille tietyn ajan voimassa olevan takuun, jonka määräaika ja muut ehdot on määritelty tavaran kuvauksissa.
8.3.1 Tarkemmat tiedot tuotteiden takuuehdoista löytyvät ulkomaisten verkkokauppojen kuvauksista.
8.4 UAB Buyeu Europe on pohjimmiltaan välittäjä, joten se voi laskuttaa vain välityspalveluista mukaan. Voit lukea lisää Verohallinnon sivuilta.
8.5 UAB Buyeu Europe voi laskuttaa vain välityssumman, UAB Buyeu Europe maksamasi summan ja alkuperäisen tuotteen välisen erotuksen toimituksesta UAB Buyeu Europein ulkomaille sijaitseviin varastoihin. UAB Buyeu Europe ei laskuta ostamistasi tuotteista, sillä se ei myy niitä vaan ainoastaan välittää tavaran ulkomaisista verkkokaupoista. UAB Buyeu Europe voi asiakkaan pyynnöstä pyytää myyjältä laskun asiakkaan ilmoittamilla tiedoilla sekä muita tavaran ostoon liittyviä asiakirjoja.
8.6 The price of the goods purchase service depends on the value of the goods (if the seller's delivery to the OstaEU warehouse abroad is not free, it is added to the amount of the goods).
8.7 UAB Buyeu Europe provides a parcel collection service from the INPOST parcel locker located at Bakałarzewska 90, Suwałki, 16-400, near the station. The parcel locker name is Moya Paczkomat SUW06N. The parcel collection fee is 3 EUR. The recipient must send the parcel collection details (tracking number, PIN code, indicated phone number, and address) by email to info@buyeu.fi. Parcel collection is carried out on the next business day after the required information is submitted by email. Parcels are also collected in cases where the recipient has ordered delivery using buyeu.fi details.
8.8 By using the foreign warehouse details (address, phone number and/or other data) provided by UAB Buyeu Europe, the customer agrees that UAB Buyeu Europe will administer the receipt, processing, and transportation of the shipment to Finland. In cases where the shipment is delivered to a foreign parcel locker indicating the contact details of UAB Buyeu Europe, it is considered that the recipient of the shipment is UAB Buyeu Europe. UAB Buyeu Europe acquires the right to receive, collect, and handle the shipment, and all provisions of these Terms regarding shipment transportation apply to the customer.
9. Return of goods
9.1 Goods purchased through the Goods Purchase Service.
9.1.1 The goods purchased through the Goods Purchase Service, regardless of the country, may not be returned to the Seller.
9.1.2 If delivered goods were damaged, did not match the description, etc., due to the seller of goods fault (e.g. improper packaging) and the seller agrees to compensate for the losses incurred, the fee for the Goods Purchase Service provided by OstaEU is not refunded.
9.2. Returning of goods shipped by parcel service to the seller:
10. Courier services
The maximum possible length of one side of the package when shipping via couriers is 3 m. If length of one side of the package is longer than 3 m, additional fees may apply. Please contact OstaEU customer service before ordering a shipment longer than 3 m.
11. Money refund
11.1 Refund terms of OstaEU Goods purchase service fee.
11.1.1 If the purchase is not possible due to the fault of UAB Buyeu Europe 100% of the purchase fee is returned to the Buyer.
11.1.2 If the purchase is not possible due to foreign e-shop‘s fault:
11.1.3 If the purchase is canceled due to the Buyer's fault:
11.2 If the Goods purchase service cannot be performed, the money paid by the Buyer for the goods will be refunded within 7 working days from the receipt of the request. If the purchase service fee is refunded, the refund is made within 7 working days from the receipt of the request.
12. Customer claims
Customer claims are considered within 30 calendar days.
13. Payment by e-wallet
13.1 The User may, by logging into his/her Buyeu.fi account, top up the e-wallet with the amounts set out in the e-wallet, ranging from EUR 25 to EUR 500.
13.2 If the User recharges the e-wallet with the selected amount, he/she receives a 5% gift of the recharged amount. For example, if the User recharges the e-wallet with EUR 100, the User will have and be able to use a total of EUR 105.
13.3 The User may use the e-wallet to cover the full amount of the basket.
13.4 Once the e-wallet has been topped up and the additional 5% has been received, it must be used within a period of 12 months, after which it is cancelled.
13.5 Funds deposited by the User may be returned to the User at any time upon request.
13.6 The 5% is not refundable or exchangeable for cash.
13.7 In the event of a refund, a fixed administrative fee of EUR 10.00 shall apply.
13.8 The e-wallet balance cannot be used when the e-wallet balance is insufficient for the order amount. In this case, you need to top up your e-wallet or choose an alternative payment method.
14. Submission of Claims
14.1. Please send all messages and claims regarding the Company's services by e-mail: info@buyeu.fi.
14.2. The letter must be accompanied by documents substantiating the circumstances set out in the claim, as well as a document stating the amount of the damage and a document stating who in the foreign country received the consignment and who signed for the acceptance. Claims may only be submitted by the person who ordered the services or by a duly authorised representative.
14.3. Customer claims are considered within 30 calendar days.
15. Privacy policy